Contact Us - Empire Homes

Here's a selection of questions we're often asked, but you'll also find a great deal of information on our guide page.

How do I request for a valuation?
You can find out what your property is worth instantly by using our instant valuation tool or if you would prefer to meet face-to-face and get a more accurate estimate, you can book by filling out the valuation form. One of our experts will be in touch to confirm your valuation appointment.
How do I book a viewing?
Once you’ve found a property you like, click the button to "Book a viewing" found on the property details page. This will take you to My Area and automatically add the property to your Portfolio giving you the option to select a preferred viewing time-slot
How do I submit an offer
Once you find your perfect property you can make an offer through My Area or with your agent.
How can I report a maintenance issue
You can call us on 0208 826 4696 or login to your customer portal to report any maintenance issue

How do I register my requirements?
Fill out our register form here and we’ll be in touch shortly to go through your requirements
How do I make a rental application?
As soon as you've found a suitable property, you will need to complete reference application forms online. We utilise the services of a credit-referencing agency to take up the following references, such as confirmation of employment, salary confirmation, personal & Photographic identification, etc.
How can I view the sale progress of my property?
Login to your customer portal to be kept in the loop with viewings, offers and every step of the sale’s progress, 24/7
What should I do if I have a complaint?
We are committed to providing a professional service to all our clients and customers. In the unlikely event that something goes wrong, please contact us so that we can address your issue and work on improving our standards.

Get in touch